🇺🇸 Tiny Tots Undies — Return & Refund Policy

Because your child’s comfort and your peace of mind matter to us 💛

At Tiny Tots Undies, your satisfaction and your child’s safety are our top priorities.
Since our products are considered hygiene items, we follow strict health and safety standards regarding returns and refunds.

This policy applies to all purchases made on tinytotsundies.com.

💛 60-Day Satisfaction Policy

We offer a 60-day satisfaction period starting from the day you receive your order.

✅ Eligible items

This satisfaction policy applies only to unopened, unworn, unwashed items in their original packaging.

Because our underwear is a hygiene product, any item that has been worn, tried on, washed, or removed from its sealed packaging cannot be returned or refunded.

💡 Helpful tip

We recommend opening only one or two pairs to check sizing and comfort, while keeping the rest sealed until you are sure they are right for your child.

👉 If you are not satisfied

We will refund all items that remain strictly new, unused, and unopened.

📏 Wrong Size? Free Exchange

If the size you ordered doesn’t fit:

🎉 Tiny Tots Undies covers:

• 100% of the return shipping cost

• The reshipment of the correct size — free of charge

This service applies exclusively to size-related exchanges.

🔁 Other Return Requests

For other reasons (not related to size):

• dissatisfaction with the product

• change of mind

• ordering the wrong item

➡️ Return shipping costs are the customer’s responsibility.

A refund will be issued after the returned items have been received and inspected by our Quality & Hygiene team.

To qualify for a refund, items must be:

• unopened

• unworn

• unwashed

• in perfect condition

• in their original packaging

Once these conditions are met, your refund will be processed.

⛔ Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned or refunded:

❌ Worn items
❌ Washed items
❌ Items removed from sealed packaging
❌ Incomplete or damaged products
❌ Any underwear that shows signs of use

⚠️ Defective or Incorrect Items

If you received:

• a defective product

• a damaged product

• the wrong item

👉 Contact us immediately at :
info@tinytotsundies.com

In these cases:

✅ We cover 100% of return shipping

✅ A refund or replacement will be sent at no additional cost

🚚 Shipping Fees

Initial shipping costs are non-refundable, except when:

• we made an error on your order

• you received a defective product

• the exchange is due to a size issue (covered by us)

🔄 How to Start a Return

1️⃣ Email us at info@tinytotsundies.com
2️⃣ Include your order number and the reason for your request
3️⃣ Our team will provide the return address and step-by-step instructions

⚠️ No return will be accepted without prior approval from our support team.

💳 Refund Processing

Once we receive and inspect your return:

• Your refund will be issued to your original payment method

• Processing time: 7 to 10 business days

• Additional delays may occur depending on your bank

🤝 Our Commitment

At Tiny Tots Undies, we promise:

✓ A clear and fair return policy
✓ Free size exchanges
✓ Strict hygiene and safety standards
✓ Friendly, transparent customer service

Your trust means everything to us 💛